Privacy Policy for Seacan Coffee Co

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 Last updated: November 2025

Seacan Coffee Co (“we,” “our,” or “us”) is committed to protecting the personal information of our customers and visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

By interacting with us—whether at our seacan coffee shop, online, or through social media—you consent to the practices described in this policy.

We may collect:

• Name
   
• Email address
   
• Phone number
   
• Payment information (processed securely through third-party processors; we do not store full card details)
   
• Order details and purchase history
   
• Feedback, comments, or messages
   

• IP address
   
• Browser type and device information
   
• Cookies and usage analytics
   
• Date/time of visits
   

• Video surveillance footage (if used) for safety and security
   
• Transaction and receipt data
   

We collect only the information necessary for identified purposes, as required by PIPEDA’s “limiting collection” principle.

We may use your information to:

• Process orders and payments
   
• Respond to your questions or customer service requests
   
• Send updates, promotions, or newsletters (with your express or implied consent)
   
• Improve our customer experience, services, and website
   
• Ensure security and prevent fraud
   
• Comply with Canadian legal and regulatory requirements
   

We will not use your information for purposes other than those identified without obtaining additional consent.

We do not sell your personal information.

We may share information with:

• Service providers such as payment processors, POS systems, delivery partners, and email/SMS platforms
   
• Legal authorities, when required by law or to protect our rights, property, or safety
   
• Business partners, but only with your consent (e.g., loyalty programs or events)
   

Third-party service providers are contractually bound to protect your information and use it only for the services they provide.

Our website may use cookies to:

• Remember your preferences
   
• Improve performance and experience
   
• Analyze website traffic and patterns
   

You may disable cookies through your browser settings; however, some features may not work as intended.

We use reasonable physical, organizational, and technological safeguards to protect personal information, including:

• Secure payment processing
   
• Access controls
   
• Encryption where appropriate
   

While we follow industry best practices, no method of electronic transmission or storage is completely secure.

Under PIPEDA, you have the right to:

• Request access to the personal information we hold about you
   
• Request corrections to inaccurate or incomplete information
   
• Withdraw consent (subject to legal or contractual restrictions)
   
• Ask how your information has been used or disclosed
   

To make a request, contact us using the details below. We respond to all inquiries within PIPEDA’s required timelines.

We retain personal information only as long as necessary for:

• Providing services
   
• Completing transactions
   
• Meeting legal, tax, and audit obligations
   

Once no longer required, information is securely destroyed or anonymized.

We do not knowingly collect personal information from children under the age of 13. If you believe such information has been collected, please contact us.

We may update this Privacy Policy occasionally. When updates are made, the revised policy will be posted with a new “Last updated” date.

If you have questions, concerns, or requests about this Privacy Policy or how your personal information is handled, you may contact:

Seacan Coffee Co
Email: [Your Contact Email]
Phone: [Your Phone Number]
Address: [Your Physical Seacan Coffee Location]

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (OPC) for further guidance or to file a complaint.

If you want, I can also generate:
☕ A Terms & Conditions page
☕ A Refund Policy
☕ A Website Disclaimer
☕ A Cookie Policy
☕ A One-page printable version for in-store signage

Just tell me!